Expert ID 227 - Derek W. Customer Service Guru
Derek W. - A prequalified Professional Speaker from Stevenage, United Kingdom

Derek's top 3 Speaking competencies:   Customer Care, Service   In Category Professional Speakers [ all 68] Name Derek W. {full name on request} Age Group 46 to 50 Travels from Stevenage, United Kingdom Citizen of United Kingdom Gender Male Availability Globally Languages English Fees per day (Find out Now)

Derek W.

Derek W.

Customer Care, Service - (over 28 yrs)   In the last 5 years he has become recognised as one of the UK?s leading business gurus and an expert on Customer service. His own firm has won 5 national awards for customer service and he is in demand internationally. He delivers training programmes and seminars that are fast paced, lively and very inter-active. In fact, he is happy to speak in what most people regard as ?the graveyard slot? ? no one ever falls asleep when he is on stage. You see, this facilitator speaks from the heart with tremendous passion and energy. His messages are hard hitting and inspirational. And it?s more than just the theory of service. He demonstrates in practical ways how to combine service and marketing; translating service into increased profits. His latest book, 3-Dimensional Care, captures his unique experiences and provides a fascinating insight into what can be achieved in any business. As well as working with many of the UK?s top businesses, he is the creator of The WOW! Awards ? a unique awards scheme recognising the good things that happen in business. The mission of The WOW! Awards is? To raise standards of customer service in the UK to the point where visitors from Florida say, ?WOW! Have you seen what a great job the Brit?s are doing.?  Have Derek W. give you more insight into his Speaking-strengths in 'Customer Care, Service'. Mail him now!

Derek W.