| David F 
"Increasing profits through world-class customer relations."
A background-checked Trainer.
Travels from Windsor, United Kingdom
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David's Expert Profile
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David F. - Increasing profits through world-class customer relations.
Expert on helping organisations profit through customer relations, leadership and motivating people
Best-selling author of 14 books
Key-note speaker
Seminar leader
........ and creator of the unique and internationally acclaimed world-class Customer Service Seminar...
This facilitator is the author of fourteen best-selling books. His previous book was selected as book of the month by the prestigious Director journal in the UK. His 1998 book was short-listed for the UK Business Book of the Year Award.
His next two books will be published by Nicholas Brealey Publishers in October 2004
He began his career as a production manager with the American company Mars Ltd having gained a doctorate at London University. After a meteoric career progression he was appointed to the Board of the airline British Caledonian. In 1985 he founded his own company which specialises in the areas of motivation, leadership and customer service.
He now travels the world speaking at conferences and running workshops and has gained an international reputation for his thought-provoking talks and programs. His clients include Singapore Airlines, Zurich Financial Services and in the UK Molton Brown and The John Lewis Partnership. He is a frequent visitor to Dubai and was last here in August 2001 where he presented two programmes to exceptional acclaim.
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His Competency Portfolio
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| Customer Care, Service - over 20 years |
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| Best-selling author |
| Motivation - over 20 years |
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World-acclaimed speaker on
World-class customer service,
leadership and motivation
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| Success Building - over 20 years |
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| Highly-stimulating and thought-provoking seminars, workshops and training programmes |
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| Details about this expert: |
| Name & ID |
David F. | ID: 417 |
| Listed in Category |
Trainers |
| Travels from |
Windsor, United Kingdom |
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| Citizen of |
United Kingdom |
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| Age Group |
56 to 60 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English
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| Worked in Countries |
Saudi Arabia: The National Commercial Bank | South Africa: Multichoice TV, Terrapin
Total Oil, Totalgaz, Discovery Health, RandAir, Central University of Technology (Free State), Potchefstroom University (North West Province), Free State Department of Health, Free State Department of Education, Manguang Municipality | USA: Bank Atlantic, The American Bankers Insurance Group, BD Pharmaceuticals | UAE: The National Bank of Abu Dhabi | Sweden: Hoechst Marion Roussel | West Africa: Ecobank, Ghana Airways | East Africa: SLC Africa (Kenya), ROI (Tanzania), Agumba Computers (Tanzania) | Gibraltar: Norwich Union, The Government of Gibraltar | Europe: Nike,
Hambros Bank | Singapore/Malaysia/Philippines: Singapore Airlines, Singapore Airlines Terminal Services (SATS), Singapore Navy, Singapore Institute of Management, Singapore Institute of Technical Education, Shangri-La Hotels, Pan Pacific Hotels, Oriental Hotel, TeamAsia, Citibank Singapore | Mauritius: The Rogers Group, Mauritius Employers Federation, Veranda Hotels, SOFAP-Permoglaze | The Maldives: Prime Globe | Taiwan: Successmart | China: Beijing Leisure | Hong Kong: Shangri-La Hotels |
UK Avon Cosmetics, John Lewis Partnership, Coral Group, Barclays Bank, NHBC, Dixons Stores Group, EDS, FirstBus, Royal Bank of Scotland, Strathclyde Buses, Vaillant, Yorkshire Rider, Exclusive Hotels, Stead and Simpson, Bradford & Bingley Bank, Institute of Customer Service, Maybourne Hotel Group, West Bromwich Building Society, University of Arts London, AMI Healthcare, Lloyds TSB Bank, Brigg Roofing,
National Westminster Bank, Sericol, GlaxoSmithKline, H+C, Hoechst Marion Roussel,
Ladbroke Racing, Zurich Financial Services, Molton Brown, PETA, Gloucestershire Fire and Rescue Service, S E Trains | Various Public Service & Housing Associations (e.g. Saxon Weald) | Over 40 UK local authorities & councils |
| Professional Memberships |
Fellow of Institute of Directors UK, Fellow of Institute of Personnel Management UK, Companion of Institute of Customer Service UK |
| Strengths |
Positive, easy-to-get-along with, sets himself exceptionally high standards, always learning, ambitious (at 60+), loves people, curious, literate, great speaker, culturally aware |
| Hobbies |
Working. Travelling. Writing.Swimming. Music. People. Learning. |
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| About this profile |
| PopIndex * |
2 - [ Great ] |
| Profile Views |
4278 |
| Profile Created |
29/06/2004 |
| Profile Updated |
16/05/2005 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
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This is a free public expert profile owned and maintained by David F..
Changes made to this profile are monitored and validated.
As supplier-neutral expert brokers we may - or may not - recommend David F. for your event, project or meeting. We do not represent David F. and are in no way affiliated, associated or commissioned by David F. to be his agents. |
Articles submitted by David F.
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MOTIVATING PEOPLE IN ADVERSITY
Category: Motivation - Added: 16/05/05 - 800 Views.
There are six key techniques which can be used by CEO's to motivate employees during difficult times
THE PSYCHOLOGY OF CRM
Category: CRM, Customer Relations Management - Added: 16/05/05 - 613 Views.
One of my major concerns about CRM (customer relations management) is that often it appears to have little to do with customer relations. Relationships are about the interactions between people whilst CRM seems to be about the interactions between computers and customers by way of e-commerce.
LEADING FROM THE MIDDLE
Category: Leadership - Added: 16/05/05 - 506 Views.
A unique Singapore requires unique leadership at middle management level
The cultural dimension
Category: Cultural Awareness - Added: 16/05/05 - 532 Views.
Eight simple steps to improve your effectiveness for doing business in different cultures
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