Prasad's Expert Profile
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Prasad M. - Business Coach and Mentor
With almost 38 years in Customer Service, Communications & HR Intervention, Prasad has held senior marketing/customer-service positions for more than 20 years. During this tenure, as a visiting management teacher and corporate trainer, he has also taught Marketing, Customer Care, and Communications to MBA & corporate audiences for over nineteen years.
A post-graduate from Jamnalal Bajaj Institute of Management Studies, Mumbai, Prasad also holds a Certificate in Corporate Planning under the Executive Development Program from the same institution.
He served as Vice President (HR), at Intelenet Global Services Ltd, Mumbai from Oct 2000-Mar 2002. Since April 2002, he has been advising BPOs in Mumbai & Pune on customer-service delivery processes, talent transformation, including training & related intervention.
With a passion for customer satisfaction, Prasad has been zealously training & motivating corporate teams for service delivery. He has designed and run various seminars/workshops aimed at helping executives enhance not only their customer-service skills but also their productivity levels, in general. During the late nineties, he ran a series of 2-day programmes on Communication Skills for Siemens, across the country.
Prasad has also trained at HDFC, Standard Life, TCS and a host of other organizations. He has also been a visiting faculty at the Institute of Hotel Management, Aurangabad (sponsored and run by the high-profile Taj Group of Hotels). In addition to doing programs on Communication Skills, Assertiveness Building, Negotiation, Time Management, and other self-development topics, Prasad also coaches executives on enhancing their spoken and written English ? his program PEELS (Program for Enhancement of English Language Skills) has been a great success.
Prasad enjoys reading both management and serious fiction. He also does professional writing (including ad copy and web-content) and voice-overs. An essay of his titled ?Musings of a Marketing Mind Meandering into Man Management? was very well received. If you want a free copy of this essay, please write to Prasad. Teachings of gurus like Edward de Bono and Stephen Covey have had a great effect on him; he is a strong believer in the ?corporate soul?.
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His Competency Portfolio
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| Communication - over 20 years |
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One of India's Call-Center Industry's most well-known English Language voice and accent optimisation specialists.
Have run 100 + programs on enhancing Communication Skills and Presentation Skills, using fundamental concepts that facilitate a basic understanding of what communication is all about. |
| Coaching - over 20 years |
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| Have interacted with MBA and audiences with the aim of playing the role of a career-coach. Also run workshops to help call-center executivess become good coaches for their teams. |
| Customer Care, Service - over 30 years |
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| Expert on Customer Care & Service for almost all my career. Have applied this extensively for use at Call-centters since 2000 |
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| Details about this expert: |
| Name & ID |
Prasad M. | ID: 444 |
| Listed in Category |
Coaches |
| Travels from |
Pune/Mumbai, India |
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| Citizen of |
India |
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| Age Group |
56 to 60 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English
, Hindi & other Indian languages (Marathi, Gujarati, Kannada, Tamil) |
| Worked in Countries |
Not specified |
| Professional Memberships |
Not specified |
| Strengths |
* Finely honed marketing skills aimed at creating sustained customer delight
* Possess a bloodhound??s nose for spotting talent
* Firm believer in self-development and creating an atmosphere for people to empower themselves and thrive through diligence and dedication
* 12+ years of independent, multi-faceted consulting experience (1990-2000 and
Apr 2002 onwards)
* Excellent command over the English Language (written & spoken)
* Expert Corporate Coaching & Training Skills
* Willing to work anywhere in the English-speaking world at short notice
* Extremely fit and energetic (physically & mentally) ?V consider myself employable by contact-centres and be a high performing asset at the corporate level up to the year 2015, at least |
| Hobbies |
* Enjoy playing bridge
* Listening to Indian classical music
* Reading literature on mind-body healing and Past Life Regression |
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| About this profile |
| PopIndex * |
1 - [ OK ] |
| Profile Views |
1978 |
| Profile Created |
11/08/2004 |
| Profile Updated |
20/10/2007 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
Shows the popularity of a posting calulates by number of hits over time.
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