Call Centre Training Expert

The focus of this facilitator has been on adding essential skills for the all round development of a call centre professional. This includes training the call centre executive on Voice and Accent besides other soft skill workshops such as Cross Culture Sensitivity, Effective Communication, Customer Service Excellence, Selling Skills, Leadership, Quality Calling, & Personality Enrichment Programs.

His past work experience in the ITES industry in India coupled with his living experience in the USA has helped him get a clear understanding of the available resources at the delivery end (India) and the expectations at the offshore client end.

He incorporates his personal experience in designing modules and delivering training incorporating innovative tools and methodologies against cliché theories.

He seeks to make learning interactive and result oriented to his participants and has conducted training programs for banks, export companies, travel agencies, IT companies and International call centres schools, apart from educating people in colleges and government organizations on the ITES industry, its potential, and its stability.

He started his career from the grass root level i.e. as a Customer Relationship Agent with an International Call Center with an outbound, U.S. Based, financial services project.

He then moved on as a Voice Coach and eventually a Voice & Accent Trainer. With the demanding Call Centre Industry and expanded his horizon to Leadership Programs, Individual Personality Enrichment Programs & Functional Programs. After the effective designing, scripting and delivering of modules, across subjects, he started to focus on the Train The Trainer programs as well.

To name his few esteemed clients are GTL Ltd., , Sitel India Ltd., E X Serve, Reliance Infocomm Ltd., Development Credit Bank, Mandvi Co-operative Bank, Merchant Shipping Corp., Patni Computer Ltd., Global e-Secure Ltd., Orbit Tours & Travels Ltd., Govt. of Andhra Pradesh, Govt. of Karnataka, Vigent Info Solutions, Classis Distributors Inc., (Logistics) N.Y., U.S.A., Lockheed Martin / REAC, N.J., U.S.A.


It's been a long journey in a short period, however, Learning is never enough.

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Content management and implementation of innovative training methodologies. Training workshops tailor-made to Client/Industry specific solutions. Conducting Train ?V the ?V Trainer program on regular basis for International Call Centres. Continue to train Call Centre executives from the agent up to the middle level management on Voice & Accent, Individual Personality Enrichment, Leadership Series, Quality Calling & Functional Programs.
Designing Innovative feedback tools to check effectiveness. Making training a dynamic process through experimental learning.

Conducting Voice & Accent and Soft Skills training for International Call Centers, Export Houses, Banks, Travel Agencies & IT Companies. Created own modules for every training program conducted. Continuous research & development on existing content. Was responsible for trainer team building & handling, beginning from involvement in the recruitment procedure of the trainers to training the latter and ensuring the quality of educational delivery on Accent, Language & Soft Skills. Was an interactive part of the team that created an ??Accent Software?? used for neutralizing regional accent and was solely responsible for the implementation, maintenance & up gradation of the same.

Coaching Customer Relationship Executives on Voice & Accent Enhancement along with Tele ?V Soft Skills. The executives were on an outbound financial services project, catering to customers in the USA.  

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