Sunil's Expert Profile
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Sunil B. - Performance Consultant
Learning & Development professional, with 18 years experience in Internationally recognized hospitality and customer service organizations. Career spanning progressively responsible operational and training responsibilities with Convergys, Oberoi Hotels, Hilton Hotels, InterContinental Hotels, Taj Hotels and Leela Hotels.
Experience of setting up training systems and processes and personally trained Master Trainers and Trainers. Master Facilitator for a five-day workshop on design of learning materials and training content.
Has facilitated the Vision and Mission development offsite for the Leela Bangalore and designed and led a Leadership workshop for the Taj West End, Bangalore management team.
Convergys Certified business consultant and a Certified Green Belt in the Continuous Improvement methodology.
Certified Neuro Linguistic Programming practitioner and uses some key techniques in the program on communication and rapport building for customer service.
MBA in HR & Strategy from MDI, Gurgaon. Has been a hands-on leader and believes in the power of individuals and organizations to realize their true potential through learning.
Travelled widely during childhood and career and likes to pick up languages, studied French and achieved the elementary diploma from Alliance Francaise. Early education in the UK and Afghanistan and has lived for short periods in Argentina and Hong Kong.
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His Competency Portfolio
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| Blended Training, Learning - over 10 years |
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Trained facilitators in using blended learning in a Call Center environment.
Trained facilitators in skill training and group training
Master Trainer for a 5 day instructional design program
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| Call Centre Related - over 45 years |
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Co- designed and facilitated 'Trainer as a leader program'
Designed learning track for trainers at Convergys India, Gurgaon sites
Developed Trainer Scorecard
Co- facilitated csse based program on team handling |
| Accelerated Learning - over 2 years |
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| Train on instructional design program using elements of Accelerated learning and Active reviewing |
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| Details about this expert: |
| Name & ID |
Sunil B. | ID: 615 |
| Listed in Category |
Consultants |
| Travels from |
Gurgaon, India |
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| Citizen of |
India |
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| Age Group |
41 to 45 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English
, Hindi
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| Worked in Countries |
India |
| Professional Memberships |
All India Management Association Alumni |
| Strengths |
Excellent communication and rapport building, process approach, simple easy to understand facilitation style. |
| Hobbies |
Fishing, Horseriding |
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| About this profile |
| PopIndex * |
1 - [ OK ] |
| Profile Views |
448 |
| Profile Created |
06/07/2007 |
| Profile Updated |
06/07/2007 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
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