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Tom R 
"Inspirational, passionate training that gets results"
A background-checked Trainer.
Travels from London, United Kingdom
Chat with us about Tom R. |
Tom's Expert Profile
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Tom R. - Inspirational, passionate training that gets results
Tom has worked as a Training & Development Manager since 2000, when as Operational Skills Manager at a high street bank’s head office, he developed a bespoke Performance Coaching system, for high-quality 1-on-1 coaching and train the trainer sessions.
Coming from a predominately telephony and customer service background, Tom has worked with many levels of staff and management, both individually and with large groups.
Having designed and delivered more than 30 different courses to 2000 people over the last seven years, he is passionate about training design and delivery – using the most cutting edge training techniques, audio-visual and kinaesthetic learning, and participatory courses.
Since then, having worked in various aspects of hospitality and service with both national firms and developing businesses, Tom had honed his skills in the design and delivery of bespoke courses. All tailored sessions are very much aligned with the Company’s own mission statements and Core Values – from induction and orientation training, through communication and service skills to strategic management techniques.
Having worked across the public & private sector, Tom has specialised working experience with Corporate HQs, Law Firms, Banks, Investment firms, Government Organisations and Technology firms. Courses have been in delivering Soft Skills Communication Programs, Management & Leadership programs, Management Development Workshops (including Management through Objectives, Managing Change, Managing Performance & Managing High Performance Teams), Advanced Presentation Skills and one to one coaching programs.
Tom’s style of delivery is wholly interactive, focused on identifying and removing the reasons for underachievement, building communication and team working skills, and skills practice. It is Tom’s training ethos to tailor each session for the individuals attending – that way ensuring that each delegate leaves the workshop with the tools that they need to fulfil their potential.
Delegates say they leave the training room energised and armed with skills that they know how to use, as well as when to use, and are therefore better equipped to tackle the everyday issues of the workplace. Tom believes that learning can be fun and makes sure that the delegates in his workshops enjoy the learning process at all times.
Some of the clients Tom has worked with since 2000:
Lloyds TSB, 3i, Office of the Deputy Prime Minister, Walt Disney, ABN AMRO, Gibson, Dunn & Crutcher, Linklaters, London Stock Exchange, Financial Services Authority, Grant Thornton, Merrill Lynch Europe plc., Land Securities Trillium, Morgan Stanley, Vinson & Elkins, Olswang, Royal Exchange, Sullivan & Cromwell, Verizon, Rolls Royce, Osborne Clarke, Network Rail, Société Générale, Skadden Arps Slate Meagher & Flom, White & Case, GlaxoSmithKline.
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His Competency Portfolio
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| Call Centre Related - over 8 years |
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I have extensive experience in call centres, mainly in the area of debt collection. Having designed a revolutionary way of collecting arrears - increasing revenue by 150-200% - my track record has been firmly demonstrated.
Also working with switchboards, I have developed a programme of Vocal Impact coaching, in collaboration with the Central School of Speech and Drama in London |
| Customer Care, Service - over 8 years |
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| My areas of coaching and facilitating workshops include: Assertiveness, Bomb threat training, Business Writing, Change Management, Communication, Body Language, Customer Service, Dealing with Difficult People, Handling Complaints, Leadership, IT Skills, Personal Impact, Interviewing, Presentation Skills, Train the Trainer, Team Working, Time Management, Strategic Management, Inductions - and many more that can be designed on request! |
| Performance Management - over 8 years |
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| I have designed a quite unique and quite fantastic method of Performance Management, which revolutionises the way PDPs, appraisals and performance reviews are conducted. A programme of coach the coach, demos and roleplays, you will have access to all materials - unlicensed - and free to develop and distribute. |
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| Details about this expert: |
| Name & ID |
Tom R. | ID: 654 |
| Listed in Category |
Trainers |
| Travels from |
London, United Kingdom |
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| Citizen of |
United Kingdom |
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| Age Group |
25 to 35 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English
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| Worked in Countries |
Not specified |
| Professional Memberships |
IOSH, COSHH, CIPD (part) |
| Strengths |
Communication, 1-to-1 coaching, performance management, customer service |
| Hobbies |
Sport, running, swimming |
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| About this profile |
| PopIndex * |
2 - [ Great ] |
| Profile Views |
1051 |
| Profile Created |
19/03/2008 |
| Profile Updated |
22/03/2008 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
Shows the popularity of a posting calulates by number of hits over time.
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This is a free public expert profile owned and maintained by Tom R..
Changes made to this profile are monitored and validated.
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