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Ian M 
"Organisation & People Development Consultant"
A background-checked Consultant.
Travels from Newcastle upon Tyne, United Kingdom
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Ian's Expert Profile
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Ian M. - Organisation & People Development Consultant
Ian is a dedicated and committed Human Resource Consultant specialising in sales, customer service, call centre, coaching, HR and leadership & management skills training.
Ian is a member of the CIPD (Chartered Institute of Professional Development, has a degree in Business Coaching and is a qualified Performance Coach. He is also Kaizen trained and a qualified SDI practitioner and NLP Practitioner.
Ian’s initial background is in sales and service, having previously undertaken the roles of a key account manager, mortgage specialist and manager of personal lending team within a major international finance company. Ian then moved into the HR department, were for several years he undertook various roles, the last role being national training and development manager.
Ian has been a self-employed training consultant for the last 9 years. He is a Director in his own training company based in the UK and works closely with like-minded, expert professionals. This company deals with major clients in the UK and Europe as well as many clients in the Middle East (see below).
He works extensively in the UK, Europe and the Middle East.
Recent projects have taken Ian to the Middle East on numerous occasions, working in places such as Dubai, Abu Dhabi, Qatar and Saudi Arabia with delegates from Oman, Kuwait, Qatar, Saudi Arabia, Bahrain, UAE, Sudan and Nigeria. He has designed and delivered courses for Call Centres, Service and Sales, Management and Leadership skills, Recruitment & Selection, Job Evaluation, Human Resource Management and Internal Consultancy amongst many others. He is very familiar with the working practices, cultures and customs in this region of the world and thoroughly enjoys working there.
He has had many years of experience tailoring programmes to address organisational issues for their managers - especially focussing on the communication, leadership, development, and personal skills elements. Additionally, he uses an consultative approach to work with organisations to evaluate their culture and advise on strategic changes to enable their staff to implement changes in behaviour as well as skills sets.
Ian strongly believes that the learning experience should be fun and always creates a professional, energetic and interactive atmospheric in all his training. He employs the latest accelerated learning techniques and is qualified in Kaizen training methodologies. People learn by doing and having fun in the process therefore, Ian’s courses are highly interactive and practical and never dull!
Specialist Areas
* Sales Manager Development
* Performance Management
* Customer Service Excellence Training
* Leadership Development
* Team Development
* Sales Training
* Coaching to Excel
* Human Resource Management
* Behavioural Awareness
* Training Team Development
* Communications Skills
* NLP Training
* Call Centre Training
* Consultancy Skills
* Time & Stress Management
* Problem Solving & Decision Making
* Emotional Intelligence
* Presentation Skills
Ian’s clients include:
Barclays Bank, Barclaycard, British Telecom, NOA Media Services, AXA Insurance, Vodafone, Indigo Vision, Line 6, Tork, Brit Insurance Group, IMI Norgren, GXS, Technophobia, BTB Mailflight, Bank of Scotland (HBOS), Scottish Widows, EDF Energy Ltd, Clifford Thames, Dept of Health, George Wimpey, Sembcorp Utilities, Coram Showers, Infomagic, Brent in 2 Work, Forbo-Nairn, QTEL (Qatar), Etisalat (Dubai), Tatweer (Dubai), Reckitt-Benckiser (Dubai), DEWA (Dubai), Tatweer (Dubai), Golden Pages (Bulgaria), Federal Mogul (Cyprus & Egypt), Institute of Bankers(Saudi Arabia), SABIC (Saudi Arabia), ABB (Saudi Arabia), National Commercial Bank (Saudi Arabia), IFTC (Saudi Arabia), AFA Press (Spain), Reflexite (UK, Holland, Italy), DHL, Newcastle Business Link, Newcastle College, CCPIH, Selectaphone, Brent in2work, Dennis Brinicombe, IMI Norgren, Jabil Circuit, Indigo Vision, TMB, Rippleffect, Cape Engineering, Lancashire County Council, Avis, United Response, Study Group, Associated British Ports, Borouge (Abu Dhabi) and Orange.
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His Competency Portfolio
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| Customer Care, Service - over 17 years |
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| Ian has worked in the service industry for many years and customer service is a passion of his. His ultimate aim is to achieve a global change in the levels of customer service available. |
| Sales - Specialised - over 17 years |
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| Ian worked in a sales relationship role for 6 years and managed a sales team for 7 years as well as train in the subject. |
| Management - over 17 years |
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| Although not a formally educated specialist on management subjects, Ian has become a professional in this area having worked in a management role for many years and trained for the last 17 years |
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| Details about this expert: |
| Name & ID |
Ian M. | ID: 710 |
| Listed in Category |
Consultants |
| Travels from |
Newcastle upon Tyne, United Kingdom |
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| Citizen of |
United Kingdom |
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| Age Group |
41 to 45 |
| Gender |
Male |
| Availability |
Globally |
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| Good to know |
| Languages (fluent) |
English |
| Worked in Countries |
United Kingdom, Spain, Italy, The Netherlands, Cyprus, Egypt, Saudi Arabia UAE, Qatar, Bulgaria |
| Professional Memberships |
CIPD |
| Strengths |
Organised, dedicated and motivated learning professional that believes my main purpose is to make a difference in people's lives |
| Hobbies |
Cricket, Ten Pin bowling |
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| About this profile |
| PopIndex * |
6 - [ Excellent ] |
| Profile Views |
2207 |
| Profile Created |
10/01/2009 |
| Profile Updated |
17/06/2009 |
* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
Shows the popularity of a posting calulates by number of hits over time.
An excellent PopIndex may be the result of e.g. external websites linking to this page or
favourable rankings in search engines based on the keywords used here.
PopIndex provides no indication of the quality of an expert
This is a free public expert profile owned and maintained by Ian M..
Changes made to this profile are monitored and validated.
As supplier-neutral expert brokers we may - or may not - recommend Ian M. for your event, project or meeting. We do not represent Ian M. and are in no way affiliated, associated or commissioned by Ian M. to be his agents. |
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