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Paolo A. - A background-checked Trainer from Mandaluyong, Philippines Paolo APaolo Alejandro G. Encina, Paolo Alejandro G. Encina  Philippines
The Knowledge Brokers  - Global ExpertBase
"Experienced Trainer in soft skills & Customer Service"
A background-checked Trainer.
Travels from Mandaluyong, Philippines


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Paolo's Expert Profile

 
 
Paolo A. - Experienced Trainer in soft skills & Customer Service

Paolo brings with him almost 8 years of experience in training and instructional design.

His acquired experiences in the field of training delivery, including expertise in language & accent training, customer service and customer relationship management and culture training can be an added asset to your good office. He has a solid grasp of the English language; has also been exposed to working under pressure, and has proven to be very adaptive and flexible. Paolo also has fully developed skills in mentoring, coaching and presentation.

Paolo is up to par and updated with the standards of training, both locally and internationally, and is very willing to learn and acquire new skills & languages and share his own best practices. Paolo has extensive experience in building training modules & training plans from scratch; modifying existing processes and presentations and a keen eye for details. He can work as an individual or as part of a team with ease. He has attended several training sessions, certifications and workshops that allowed him to be very good at his craft.

He possesses an energetic and vibrant personality, which allows him to deal well with people; Paolo is very goal oriented and is capable of meeting deadlines. He is very open to constructive feedback, and can work with minimal supervision as well. Paolo flourishes in a multicultural working environment, and he likes to help people grow and flourish in their own chosen fields as well.



 

 

His Competency Portfolio

 
 
Communication - over 8 years
 
Language and Accent Neutralization

Soft Skills

Telephone Etiquette

 

 

 

 

 

Customer Care, Service - over 8 years
 
Soft Skills

Customer Relationship Management

Assertiveness / Polite Refusals

Consultative Sales

 

 

 

 

 

Presentation Skills - over 8 years
 
Powerful Presentation Workshops

 

 

 

 

 

 

FactBase of Paolo A.

 

 

Details about this expert:
Name & ID Paolo A. | ID: 714
Listed in Category Trainers
Travels from Mandaluyong, Philippines Browse all experts travelling in Philippines
Citizen of Philippines Browse all experts Citizens of Philippines
Age Group 25 to 35
Gender Male
Availability Globally
 
Good to know
Languages (fluent) English, Tagalog
Worked in Countries Philippines
Professional Memberships Hybrid YawYan -Filipino MMA
Strengths Presentation skills; Computer literacy; Editing skills; Training skills; Coaching skills
Hobbies Events Hosting
Sports
 
About this profile
PopIndex * 2 - [ Great ]
Profile Views 939
Profile Created 02/02/2009
Profile Updated 29/06/2009

 

 

 

* (PopIndex: less than 2 is OK | 2 to 3 is Great | more than 3 is Excellent).
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This is a free public expert profile owned and maintained by Paolo A..
Changes made to this profile are monitored and validated.
As supplier-neutral expert brokers we may - or may not - recommend Paolo A. for your event, project or meeting. We do not represent Paolo A. and are in no way affiliated, associated or commissioned by Paolo A. to be his agents.

 

 

 

 

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Keywords-Summary:
Trainer Paolo A. Communication Customer Care, Service Presentation Skills Mandaluyong Philippines Experienced Trainer in soft skills & Customer Service Trainers Training soft skills relationship management customer relationship

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